If you’ve ever been to a bank branch and wondered if you can get your money out, you’re in luck.
There’s a good chance you’ll have to use your mobile device to get the information.
This could include a cashier’s name, a phone number, your mobile phone number or even your bank account number.
If you can’t access your mobile number on your mobile, it may be because the branch is closed, the branch manager said.
Bank customers can check the bank branch’s website or call the bank’s toll free number (1800 737 757).
The branch will also post on the bank website what’s going on.
“If they’re not sure what is going on, they’ll post on Twitter or Facebook,” the branch’s manager said, adding there’s also a chat app available.
If there are issues with your bank, the bank may not be able to help you.
“It’s a little bit like when you go to the bank and you’re told they don’t know how to do something, or they’re just confused,” the manager said of getting a bank statement.
The branch manager also said bank branches will try to make sure customers are not using their mobile phones in a way that is distracting from the job of making the account.
“They’re not doing that at the moment, but they’re trying to do that.”
The branch is not the only one to have been affected.
Some businesses have reported seeing more than one person using their phones at the same time, said the branch bank manager.
“The bank is monitoring a lot of businesses, whether they have their bank accounts or not,” he said.
“A lot of them are checking their accounts and we’ve seen people using their phone at one point or another.”
Bank employees will monitor mobile phone usage on a daily basis and if there are any problems, staff will contact the branch to see if it can resolve the issue.
However, if you’ve had a problem with your phone, or you’re unsure if it’s connected to your account, contact the bank on 1300 653 867.